Careers | Front Office Duty Manager
Careers | Front Office Duty Manager

Careers | Front Office Duty Manager

Front Office Duty Manager

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Current Openings: 1 | Locations: Jaipur

Your Role:

As a Front Office Duty Manager, you are responsible for the smooth and efficient operation of the front office department at the hotel. Responsibilities will include:

  • Overseeing the front office during a specific shift, ensuring proper staffing and coverage.
  • Ensuring a high level of guest satisfaction by handling guest inquiries, requests, and concerns.
  • Managing the check-in and check-out process, including room assignments, billing, and key handling.
  • Supervising front desk staff, including receptionists, concierge, bellboys, and night auditors.
  • Providing training and guidance to front office staff to ensure they follow hotel policies and deliver excellent customer service.
  • Acting as the point of contact for emergency situations and implementing established procedures, such as fire or evacuation protocols.
  • Handling cash and payment transactions, preparing financial reports, and assisting with revenue control.
  • Managing room reservations, ensuring accurate booking information, and optimizing room availability.
  • Resolving any issues, conflicts, or guest complaints that arise during the shift.
  • Ensuring the safety and security of guests, staff, and the property by enforcing security protocols.
  • Performing administrative duties, such as record-keeping, email management, and phone call handling.
  • Ensuring that front office operations adhere to hotel policies, local regulations, and industry standards.
  • Coordinating with other hotel departments, such as housekeeping, maintenance, and food and beverage, to address guest needs.

Skills & Requirements:

  • Hotel Management and/or skill relevant education preferred
  • Pleasing personality and good communication skills
  • Computer dexterity: MS Office (Word, Excel, PPT)
  • Prior relevant hospitality experience in position of application.
  • Must be open to joining at any of the AM Hotel Kollection locations (AM Hotel Kollection is now at 11 locations & growing)