Careers | Front Office Supervisor/Executive
Careers | Front Office Supervisor/Executive

Careers | Front Office Supervisor/Executive

Front Office Supervisor/Executive

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Current Openings: 5 | Locations: Goa, Jaipur, Gurgaon

Your Role:

As a Front Office Supervisor, you are responsible for overseeing and coordinating the day-to-day operations of the front office department at the hotel. Responsibilities will include:

  • Ensuring a high level of customer service, handling guest inquiries and resolving issues or complaints.
  • Supervising and training front desk staff as per the brand SOP’s, keeping the staff motivated and empowered at all times to deliver guest satisfaction.
  • Managing the check-in and check-out process, including room assignments and billing.
  • Handling room reservations and ensuring accurate booking information has been communicated to all departments.
  • Managing cash and payment transactions, preparing daily reports, and assisting with budget control.
  • Ensuring the security and safety of guests, staff, and the property by following established protocols.
  • Building positive relationships with guests to enhance their experience and encourage return visits.
  • Performing administrative tasks, such as maintaining records, managing emails, and handling phone calls.
  • Addressing and resolving any issues or conflicts that arise during a guest's stay.
  • Scheduling front office staff for different shifts to ensure 24/7 coverage.
  • Ensuring that the front office operations comply with hotel policies, local regulations, and industry standards.

Skills & Requirements:

  • Hotel Management and/or skill relevant education preferred
  • Pleasing personality and good communication skills
  • Computer dexterity: MS Office (Word, Excel, PPT)
  • Prior relevant hospitality experience in position of application.
  • Must be open to joining at any of the AM Hotel Kollection locations (AM Hotel Kollection is now at 11 locations & growing)